Privacy Policy

Effective Date: 11/01/2025

This Privacy Policy describes how Water Heater Genius (“we,” “us,” or “our”) collects, uses, and discloses information about you when you visit our website at waterheatergenius.com (the “Site”), request a service estimate, or communicate with our team. Please read this policy carefully. By using our Site, you agree to the practices described here.

Information We Collect

We may collect information about you in the following ways:

Personal Information: Information you voluntarily provide when you fill out a contact form, request an estimate, or communicate with us. This may include your name, phone number, email address, and service address.

Service Information: Details about your property and water heater needs that help us provide accurate estimates and perform services, such as unit type, age, and reported issues.

Automatically Collected Information: When you visit our Site, we automatically collect certain technical information, including your IP address, browser type and version, operating system, pages visited, time spent on pages, and referring website. This information is collected through cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide service estimates
Schedule and deliver water heater installation, repair, and maintenance services
Process and manage service requests
Improve our website, services, and overall customer experience
Analyze website traffic and usage trends through Google Analytics
Send occasional service reminders, promotions, or updates (you may opt out at any time)
Comply with applicable laws and protect our legal rights

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our Site. For full details on the specific cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy.

In summary, we use:

Necessary Cookies: Required for the Site to function properly. These cannot be disabled.

Statistics Cookies: Used to understand how visitors interact with our Site via Google Analytics. These require your consent.

You can manage your cookie preferences at any time using the cookie consent banner on our Site, or by adjusting your browser settings.

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to analyze how visitors use our Site. Google Analytics collects anonymized information including pages visited, time on page, browser type, device type, geographic location (city/state level), and referring website. We use this data solely to improve our Site and services.

We have not enabled Google Analytics advertising features, remarketing, or data sharing for advertising purposes.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. For more information on Google’s data practices, visit policies.google.com/privacy.

How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

Service Providers: We may share information with trusted third-party vendors who assist us in operating our business, such as analytics providers (Google Analytics). These providers are contractually obligated to use your information only as necessary to provide services to us.

Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).

Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving threats to the safety of any person.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Your Rights Under California Law (CCPA)

If you are a California resident, you have the following rights regarding your personal information:

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it.

Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.

Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.

Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to verifiable requests within 45 days.

Do Not Track Signals

When you enable Do Not Track in your browser, our Site will respect your browser’s Do Not Track signal and will not set non-essential cookies without your explicit consent through our cookie consent manager.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we dispose of it securely. You may request deletion of your information at any time by contacting us.

Security of Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Children’s Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will promptly delete it.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your California privacy rights, please contact us:

Water Heater Genius

9355 Telegraph Rd., Pico Rivera, CA 90660

Phone: (833) 927-3356

Email: service@waterheatergenius.com

Website: waterheatergenius.com